Privacy – Shipping – Terms & Conditions

Return Policy

If you are dissatisfied in any way with your purchase, please contact us within 10 days of your purchase date by visiting the “Contact Us” page on our website ( and submitting your issue using the online form provided.  We would like the opportunity to correct the situation.   Please note that any/ all bottles which are ten (10) years or older are purchased at the buyer’s risk. 

Dissatisfaction with the Quality/Taste of Wine Received

The Wine Shack is proud to offer great values on great wines!  Our goal is to help you choose the wines that you will enjoy.

Tasting notes, ratings and reviews may help influence your decision, but the ultimate judgment is yours.  Although we work toward providing you with information to help you make a selection you will enjoy, we cannot guarantee you will like the taste of every bottle of wine you select.   In the event you do experience a problem with the quality/taste of a bottle, please contact us within 10 days of your purchase date by visiting the “Contact Us” page on our website and provide the details of your problem using the online form provided.  If you would like to return an order for taste reasons, we will issue a refund or account credit, less the original shipping and handling charges, and return shipping and handling charges.

Merchandise Damaged in Shipping

The Wine Shack staff packages all shipments carefully, to ensure they arrive safely.  However, in the event you do experience a problem with a shipment, please contact us within 10 days of your purchase date by visiting the “Contact Us” page on our website ( and submitting your issue using the online form provided. We may require you to return any unopened bottles to us for quality control information and will determine this once contacted.  At our discretion we may offer a replacement, a full/partial refund or an account credit to be used for a later purchase.

Returns and Shipping Charges

Returns for refund will be processed less the original shipping and handling charges, and return shipping and handling charges.


State laws on shipping wine are complex and most states prohibit out-of-state retailers from shipping wine into their state.  At this time, we are only shipping wine to residents of Oregon and California.  If you attempt to purchase wine from another state, we will decline the purchase and refund your payment.   We WILL NOT send you wine.

Shipping Weather Holds

Primarily, in extreme cold or heat, we recommend the following options:
Choose Next Day Air and a business address for fast delivery and ensured signature.

Shipping Next day Air will reduce the time in transit.  Select this shipping option and also use the shipping calendar to select a date when someone will be there to sign for the package on the first attempt.  Business addresses are also a good option in these cases since there is someone there to sign for deliveries.  Next Day Air does have an increased cost, but this is the best way to get it there quickly and on a pre-planned date.

If selecting Ground delivery, we will hold your wine order until the conditions are safe.
We will watch the weather closely and will remove the hold and ship your order as soon as conditions permit.



When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.


How do you get my consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.

If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at: The Wine Shack 124 N. Hemlock Street, Cannon Beach, OR 97110


We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.


In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.


When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.


By using this site, you represent that you are at least 21 years old  and you have given us your consent to allow any of your minor dependents to use this site.


We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.


If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at The Wine Shack

Steven Sinkler

124 N. Hemlock Street,
Cannon Beach, OR 97110